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MEMBERSHIP

Is it paid to become a member?
No! You do not have to pay any fees to become a member of Luzdemia.com. Click now to start shopping as a member of our site.


How can I become a member?
To become a Luzdemia member, simply click on the SIGN UP option on the top right corner of the page and create your Luzdemia account with your e-mail address from the New Customers area on the page that opens.


I forgot my password \ I want to change my password, what should I do?
If you do not remember your password; "Forgot your password?" By clicking the button, you can have an e-mail sent to you to set your new password. You can also update your password by entering your old and new passwords from the Account Information tab on the "My Account" page.

 

PRODUCTS

What is the material of the products, does it tarnish?
Except for the symbols on our site, all our products are gold or lath plated on steel. Coating all products have the risk of tarnishing depending on use, but we cover our products with a second layer of lacquer. Thus, color change and darkening are prevented.

For the longevity of your jewelry, we recommend that you avoid contact with substances such as creams, perfumes, alcohol, bleach. However, since the Luzyo product contains glass, if it comes into contact with water, it may darken due to water entering the part between the frame and the glass.

 

What are the dimensions of the products?
Dimension information of all Luzyo's are included in the product detail pages. In addition, the photos of the products taken on the model are available on the product detail page.

Large Luzyo: 40 mm

Medium Luzyo: 30 mm

Small Luzyo: 25 mm

Mini Luzyo: 20 mm

 

How much are Luzyo Necklaces?
The price of the necklaces depends on the items you choose.


My chain broke, what should I do?
If the product is sent to the returned unit and a change is requested after it has been examined, the repair fee is 25 GBP.


The color of my Luzyo Necklace and Chain has changed, why does it change? What should I do?
Our products are bijouterie and may vary depending on your usage. For example; Even the salt content in our skin can cause the color of the products to change.

In such cases, you can contact our customer services and get information about the subject.


How can I find the product I am looking for?
You can search by the name of the product you are looking for in the SEARCH field on the upper right corner of the page.


Will a product that appears to be sold out will go on sale again?
Our consumed products are added back to stocks periodically. You can get information about the products you want to buy by contacting our customer service.

 

SHIPPING AND DELIVERY

What is the shipping fee?

Shipping is free for orders over 80 GBP.

For orders less tahn 80 GBP, a shipping fee of 4.70 GBP is charged.

This amount is reflected on your invoice during the ordering process.

 

Which shipping company will my order be sent with?

Your orders are sent with ROYAL MAIL, which improves the service quality with the innovations it brings to the sector.

 

How do I track my order?

After logging in, clicking on the "My Account - Orders" section on the main page; You can check the status of all your orders. In addition, when your order is delivered to cargo, your cargo tracking number is sent to you by e-mail.

 

Can I change the delivery address of my order?

To change the delivery address of your order, you can send an e-mail to info@luzdemia.com or contact us via Live Help on our site.

 

Can I change the address when my order is shipped?

The delivery time changes when the address is changed for the products delivered to the parceling company. When you want to change your address, an update is requested by contacting DHL express. It may not be a possible request. We cannot promise you for that. 

 

The estimated delivery time takes 1-3 business days depending on the location of your package.